Non-Recurring Charges
Deposit Fee (cash, check or money order only)
A Refundable Deposit Fee of one hundred dollars ($100.00) shall be paid per meter.
Reconnection Fee (cash, check or money order only)
A Reconnection Fee of one-hundred dollars ($100.00) will be charged when service has been turned off for any reason. A change of occupancy is also included in this charge. The reconnection shall be scheduled during normal working hours of operation.
Tap-In Fee (cash, check or money order only)
The Tap-in Fee is one thousand three hundred dollars ($1,300.00) for a 5/8” or a 3⁄4” non road bore, two thousand one hundred dollars ($2,100.00) for a 5/8" or a 3/4" road bore, or the actual cost of installation for larger sizes, in no event less than one thousand three hundred ($1,300.00). This shall be made for each new meter installation regardless of location. The tap-in fee is in addition to the $100 Deposit fee. Each meter will be individually read and billed monthly.
Return Check Fee
When a customer’s check is returned by the bank for any reason (not the fault of And-Tro Water Authority) the customers shall be assessed a handling charge of twenty-five dollars ($25.00) for each check returned. If two (2) returned checks are received within a one (1) year period the customer will then have to pay in cash. The customer may bring a notice from the customer’s bank showing good credit and checks can be received from thereafter.
Reconnection Fee After Hours
Whenever a meter must be turned off or reconnected for any reason after normal business hours, the customer may request an after- hour’s reconnection at a fee of one hundred dollars ($100.00).
Late Payment Charge
Non-payment after the 17th of the month will be subject to a penalty of ten (10) percent.
Special Meter Readings
The Authority will make special meter readings at the request of the customer for a fee of
one-hundred dollars ($100), provided, however, that if such special reading discloses that the meter was over-read; no charge will be made.
Temporary User
Water furnished to temporary users such as contractors, circuses, etc., shall be charged on the basis of the metered gallons rates herein before set forth as estimated and established by the Waterworks Superintendent.
Rental Property
The Property Owner must keep the deposit in their name and not the renter. Property Owner’s name will remain as the customer with the option to add the renter in c/o the renter. The Property Owner will be responsible for any debt from their renters.
​
Payment Options
Payment is ALWAYS due on the 17th of the month
(Regardless of holidays or the day of week the due date should fall on).
And-Tro offers several traditional and remote payment options to fit your needs:
By mail to:
And-Tro Water Authority
P O Box 603
Tell City, IN 47586
Payment must be post marked on or before the 17th of the month to avoid late fee.
Drop box at our office (cash, check or money order only):
And-Tro Water Authority
14100 Old State Rd 37
Tell City, IN 47586
*drop box is located on the right side of the front door under the roof*
German American Bank – Tell City locations only.
Payments made at a Tell City GAB must be made by check or money order.
-
Please note that German American Bank stops taking payments on the 15th of the month. Please ask the bank employee if they have stopped taking payments for the month before leaving payment.
-
If using personal online banking, please allow 7 to 10 days for payment to reach our office.
-
Past due payments cannot be made at the bank.
​​
ACH
Automatic withdrawal from a checking or savings account (no fee for this service).
You can obtain the form from the office or online. A voided check must be attached when form is submitted or mailed to our office (14100 Old State Rd 37, PO Box 603 Tell City, IN 47586).
Online Through Payment Service Network
(** a fee will be charged for this service.)
Customers can make an immediate payment from anywhere, seven days a week, 24 hours a day.
Customers can also schedule a payment or set up Auto-Pay.
PaymentServicesNetwork.com accepts credit cards, debit cards and ACH from checking or savings accounts.
​
Using Payment Service Network, you can make payment with the following options:
-
PSN PAYMENT APP - can be downloaded from the App Store or Google Play
-
BY PHONE - Call toll-free (877-885-7968) to an automated phone payment service.
**And-Tro’s payment processor charges a convenience fee of $1.10 for check/savings payments and 3.00%
(plus 50¢ if under $100) for credit/debit card payments.
​